Refund policy

Returns, Refunds & Exchanges Policy

At Birds Coffee Co., we roast and ship fresh coffee with the goal of delivering the highest quality product possible. Due to the perishable nature of coffee, all coffee sales are considered final sale. However, if there is an issue with your order, we are committed to making it right.

Order Changes & Cancellations

Need to make a change to your order?

Orders may be modified or canceled within 24 hours of purchase, provided the order has not yet been roasted, packed, or shipped.

To request an order change or cancellation, please contact us as soon as possible at birdsecoffeeco@gmail.com with your order number.

Once an order has been processed or shipped, we are unable to make changes or cancellations.

Returns

Due to food safety regulations and the perishable nature of coffee, we are unable to accept returns or exchanges on coffee products, including:

  • Whole bean coffee

  • Ground coffee

  • Sample packs

  • Subscription orders

  • Limited release coffees

  • Reserve coffees

  • Micro-lot coffees

  • Special order products

This policy applies even if the package has been opened or only partially consumed.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at birdsecoffeeco@gmail.com and include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

Once reviewed, we will gladly provide a replacement, store credit, or refund when appropriate.

Examples include:

  • Shipping damage

  • Torn or punctured bags

  • Missing items

  • Incorrect roast received

  • Incorrect quantity received

  • Product quality issues resulting from roasting or packaging defects

Quality Guarantee

We stand behind our coffee.

If you experience an issue with the quality of your coffee, please reach out to us. While we cannot guarantee refunds for personal taste preferences, we review all concerns individually and may offer a replacement, store credit, or another resolution at our discretion.

Merchandise Returns

Unused merchandise and non-food items, such as apparel, mugs, or brewing accessories, may be returned within 14 days of delivery if they are:

  • Unused

  • In original packaging

  • In resalable condition

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To initiate a merchandise return, please contact birdsecoffeeco@gmail.com.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for your financial institution to process and post the refund after approval.

Contact Us

Questions regarding returns, refunds, or order issues can be directed to:

Birds Coffee Co.
birdsecoffeeco@gmail.com

We appreciate your support and the opportunity to share exceptional Kenyan coffee with you.